The Experience Economy

Join us for an insightful fireside chat with Josh Kern, CEO of SPB Hospitality, as he shares lessons from developing new concepts and growing by acquisitions, and how the restaurant group is leveraging shared services and a people first approach across its diverse portfolio of brands including J. Alexander’s, Old Chicago Pizza & Taproom, Krystal Restaurants, Logan’s Roadhouse, and more.
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From events to ghost kitchens to catering, here’s how restaurant operators can decide which additional revenue streams are worth investing in—without jeopardizing your brand identity or getting distracted from the core of your business.

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Training looks a lot different than how it used to, with creative games on mobile phones and other innovative strategies being implemented to engage and hold employees’ attention and improve retention rates. Discover how technology and interactive learning methods are reshaping the way restaurant staff are prepared for service, and hear real-world success stories, challenges, and the strategies that are bringing training into the digital age.

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Join QSR regular contributors of the “Ask the Restaurant Legal Professional” series for an informative discussion of the top 5 labor and employment issues facing the fast-paced world of QSR and FSR businesses. Courtney & Emily will discuss wage and hour issues including tip pooling, tip credit and child labor compliance along with the latest enforcement trends in workplace law. Unlike other lawyers, this will be an interactive discussion that you will leave with best practices and action items in hand to implement in your restaurant operations to avoid potential workplace law liability.

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Designing the perfect dining destination requires operators to be in-touch with what their guests want to feel as well as taste in the space. In this session, we’ll delve into the creative and strategic aspects of restaurant design, where every element—from decor to layout, lighting, and furniture—plays a vital role in shaping the ambiance and customer perceptions. Discover how to capitalize on the power of design to deliver an all-sensory dining experience.

In an era where diners increasingly turn to online platforms to inform their decisions, learn how to leverage technology and modern digital strategies to build guest trust and satisfaction while staying true to your values.

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What are guests really hungry for? Based on her nationally recognized consumer research, The Journey Back to Joy, find out four key consumer insights to drive traffic and win guest loyalty amid the current economic rollercoaster.

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The heartbeat of any thriving restaurant extends far beyond its kitchen. Learn from seasoned experts on best practices for creating meaningful and lasting relationships with your community through initiatives like charity partnerships and support for local artisans, and discover the strategies and initiatives that drive one-time diners into devoted patrons and brand ambassadors.

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